Catalyst Training Academy Developing skills for service excellence

Through our Catalyst Training Academy we offer courses providing insights into key aspects of the underground services we deliver and claims handling expertise. For Catalyst teams, supplier partners, and our client and industry colleagues.

5
Courses
28+
Modules across Core + Expert
~6 hrs
Total run-time
80%
Pass mark per quiz

Why this Academy

Drainage, off-mains and subsidence claims are now a meaningful share of Catalyst's work โ€” and the technical bar is high. The wrong answer on responsibility, the wrong gradient on a replacement field, or the wrong CIPP wall thickness can turn a routine claim into a complaint, a regulatory breach, or a liability dispute. The Academy gives every handler, surveyor and supplier the same baseline: WRc rules, current Building Regs and General Binding Rules, the British Standards behind them, and a reliable way to apply them on a real instruction.

๐Ÿ“˜ What's inside each course
  • Core tier โ€” what every handler needs to know, kept tight to avoid overload.
  • Expert / Further Knowledge tier โ€” deeper reference for surveyors, technical leads and complex cases.
  • Module decks (.pptx), narrated video walk-throughs (.mp4), trainer guide (.docx), and an interactive web portal with quizzes and a capstone certificate.

The Courses

Five courses, two tiers each. Start anywhere โ€” Core is independent per course; Expert tier modules cross-reference each other.

Resources hub

Cross-course reference material, mirroring the public Resources area at catalystservicesuk.com/resources/.